Tracking your Healthxchange order has never been easier! So whether you’re ordering directly to your clinic, or your patient has opted for direct-to-patient delivery, here’s how you can keep track of your delivery:
To receive notifications for deliveries going to a clinic address:
Customers need to make sure the email address and phone number fields are filled in on the chosen delivery address. To check this, simply go to the address book and select, then edit, the appropriate address:
To receive updates for deliveries going to a patient address:
Make sure orders contain the patient’s details, as well as your mobile and email address. To check or edit a patient address. click on ‘patients’ in the main navigation, then search for the patient you want to edit. Click the edit button (small blue square with a pen in it) to edit the details of the patient to include the email and phone number details:
