Delivery Information

We offer a wide range of delivery options to suit your needs, you can view the available delivery options when placing your order online within our e-pharmacy.

To speak to our dedicated Customer Services team, please call 0330 995 7999.

Cold Chain Orders

Orders containing cold chain products received after 4pm on Thursday, will be dispatched on the following Monday.

Track my order

Where you have provided a mobile number or email address when placing your order, you will receive a notification of your delivery with tracking information. You can also check your order history within e-pharmacy to view tracking information.

For Courier orders click here to go to our order tracking page.

For Royal Mail orders click here to track your order.

Deliveries to business and residential addresses

• Your name will be taken and input into the signature field, a photo will be taken upon delivery.
• If no one answers door – you will receive a delivery notification card and/or email/text notification in the normal manner and the parcel will be returned to the courier warehouse.

For parcels that have instructions to leave in a safe place

• The courier will leave your parcel in a safe place.
• Put a card through the door stating where parcel left.
• Take a photograph showing the parcel and surrounding environment to identify location.

Postal Delivery Restrictions

There are a number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescales. To check delivery options within these areas, check our e-pharmacy or call our Customer Services team on 0330 995 7999.