Delivery Information

Courier Service Announcement: 24.03.2020

In order to protect drivers and customers alike from the risk of infection whilst delivering parcels our courier partner has release the following updates to it’s service

Parcels will continue to be delivered as either leave safe or signature parcels

For Deliveries requiring a Signature i.e. No Leave Safe Instructions

For updates on the Royal Mail services click here

If you would like to track your order please click here to go to our order tracking page

Deliveries to a Business Premise

  • You will be asked where you like the parcel placed whilst maintaining a 2-meter distance from business staff wherever possible.
  • Whilst extra precautions are taken over Coronavirus, you will not be required to provide a signature.
  • Your name will be taken and input into the signature field


For Deliveries to residential addresses

  • The parcel will be placed on the doorstep.
  • The courier will knock on the door and maintain a 2-meter distance
  • Whilst extra precautions are taken over Coronavirus, you will not be required to provide a signature.
  • Your name will be taken and input into the signature field
  • If no one answers door – you will receive a delivery notification card in the normal manner and the parcel will be returned to base.


For Leave safe parcels that have specifc leave safe instructions in the Special Instruction Field

  • The courier will leave yourparcel in a safe place.
  • Put a card through the door stating where parcel left.
  • Take a photograph showing the parcel and surrounding environment to identify location.

Postal Delivery Restrictions

There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescale and can’t offer next day delivery. Please see below for the alternative services.

COURIERS - Next Working Day is no longer a guarenteed service due to COVID-19 imapct
AB30 – AB39, AB41 - AB45, AB51- AB56
BT74, BT82, BT92, BT93, BT94
DD5 - DD11
DG1 - DG14, DG16
EH43 - EH45
EIRE
FK8, FK17 - FK21
GY9, GY10
HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9,
IM1 - IM9, IM86, IM87, IM99
IV2, IV4 - IV20, IV21 - IV28, IV30 - IV32, IV36, IV40 - IV49, IV51 - IV56, IV63
KA26 - KA28
KW1 - KW3, KW5, KW6 - KW17
LS17, ML12
PA20 - PA49, PA60 – PA78, PA80
PH1, PH3- PH44, PH49, PH50
PO34 – PO41
RD1 - RD4
TD1 – TD15
TR21 – TR25
ZE1 – ZE3
ROYAL MAIL - Next Working Day is no longer a guaranteed service due to COVID-19 imapct
AB39, AB41 - AB45, AB51 - AB56
DG9
IV2, IV4 - IV20
IV30 - IV32, IV36, IV63
KA27, KA28
KW1 - KW3, KW5 - KW16
PA28 - PA38, PA41 - PA49
PA76, PA77
PH15, PH17 - PH26, PH31 - PH40, PH49, PH50
ZE1