Delivery Information

We offer a wide range of delivery options to suit your needs, you can view the available delivery options when placing your order online within our e-pharmacy.

To speak to our dedicated Customer Services team, please call 0330 995 7999.

Cold Chain Orders

Orders containing cold chain products received after 4pm on Thursday, will be dispatched on the following Monday.

Track my order

Where you have provided a mobile number or email address when placing your order, you will receive a notification of your delivery with tracking information. You can also check your order history within e-pharmacy to view tracking information.

For Courier orders click here to go to our order tracking page.

For Royal Mail orders click here to track your order.

Deliveries to business and residential addresses

  • Your name will be taken and input into the signature field, a photo will be taken upon delivery.
  • If no one answers door – you will receive a delivery notification card and/or email/text notification in the normal manner and the parcel will be returned to the courier warehouse.

For parcels that have instructions to leave in a safe place

  • The courier will leave your parcel in a safe place.
  • Put a card through the door stating where parcel left.
  • Take a photograph showing the parcel and surrounding environment to identify location.

Postal Delivery Restrictions

There are a number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescales. To check delivery options within these areas, check our e-pharmacy or call our Customer Services team on 0330 995 7999.

Postcode Postcode Postcode Postcode Postcode Postcode Postcode Postcode Postcode Postcode
AB10 DD1 G84 IV18 KW1 LL27 LL77 PA27 PH1 PO36
AB11 DD2 GY1 IV19 KW2 LL28 LL78 PA28 PH2 PO37
AB12 DD3 GY2 IV20 KW3 LL29 LN1 PA29 PH3 PO38
AB13 DD4 GY3 IV21 KW5 LL30 LN2 PA30 PH4 PO39
AB14 DD5 GY4 IV22 KW6 LL31 LN3 PA31 PH5 PO40
AB15 DD6 GY5 IV23 KW7 LL32 LN4 PA32 PH6 PO41
AB16 DD7 GY6 IV24 KW8 LL33 LN5 PA33 PH7 TD1
AB21 DD8 GY7 IV25 KW9 LL34 LN6 PA34 PH8 TD2
AB22 DD9 GY8 IV26 KW10 LL35 LN8 PA35 PH9 TD3
AB23 DD10 GY9 IV27 KW11 LL36 LN9 PA36 PH10 TD4
AB24 DD11 GY10 IV28 KW12 LL37 LN10 PA37 PH11 TD5
AB25 DG1 HS1 IV30 KW13 LL38 LN11 PA38 PH12 TD6
AB30 DG2 HS2 IV31 KW14 LL39 LN12 PA39 PH13 TD7
AB31 DG3 HS3 IV32 KW15 LL40 LN13 PA40 PH14 TD8
AB32 DG4 HS4 IV36 KW16 LL41 ML12 PA41 PH15 TD9
AB33 DG5 HS5 IV40 KW17 LL42 NE19 PA42 PH16 TD10
AB34 DG6 HS6 IV41 KY3 LL43 NE46 PA43 PH17 TD11
AB35 DG7 HS7 IV42 KY4 LL44 NE47 PA44 PH18 TD12
AB36 DG8 HS8 IV43 KY8 LL45 NE48 PA45 PH19 TD13
AB37 DG9 HS9 IV44 KY9 LL46 NE49 PA46 PH20 TD14
AB38 DG10 IM1 IV45 KY10 LL47 NE61 PA47 PH21 TD15
AB39 DG11 IM2 IV46 KY11 LL48 NE65 PA48 PH22 TR2
AB41 DG12 IM3 IV47 KY12 LL49 NE66 PA49 PH23 TR12
AB42 DG13 IM4 IV48 KY13 LL51 NE67 PA60 PH24 TR19
AB43 DG14 IM5 IV49 KY14 LL52 NE68 PA61 PH25 TR21
AB44 DG16 IM6 IV51 KY15 LL53 NE69 PA62 PH26 TR22
AB45 FK1 IM7 IV52 KY16 LL54 NE70 PA63 PH30 TR23
AB51 FK2 IM8 IV53 KY99 LL55 NE71 PA64 PH31 TR24
AB52 FK3 IM9 IV54 LA8 LL56 NG31 PA65 PH32 TR25
AB53 FK4 IM86 IV55 LA10 LL57 NG32 PA66 PH33 ZE1
AB54 FK5 IM87 IV56 LA13 LL58 NG33 PA67 PH34 ZE2
AB55 FK6 IM99 IV63 LA15 LL59 NG34 PA68 PH35 ZE3
AB56 FK7 IV1 JE1 LA16 LL60 NR11 PA69 PH36
CA6 FK8 IV2 JE2 LA17 LL61 NR21 PA70 PH37
CA7 FK9 IV3 JE3 LA18 LL62 NR22 PA71 PH38
CA8 FK10 IV4 JE4 LA19 LL63 NR23 PA72 PH39
CA9 FK11 IV5 JE5 LA20 LL64 NR24 PA73 PH40
CA15 FK12 IV6 KA5 LA21 LL65 NR25 PA74 PH41
CA17 FK13 IV7 KA6 LL15 LL66 NR26 PA75 PH42
CA18 FK14 IV8 KA18 LL16 LL67 NR27 PA76 PH43
CA19 FK15 IV9 KA19 LL17 LL68 PA17 PA77 PH44
CA20 FK16 IV10 KA23 LL18 LL69 PA18 PA78 PH49
CA21 FK17 IV11 KA24 LL19 LL70 PA20 PA80 PH50
CA22 FK18 IV12 KA25 LL21 LL71 PA21 PE20 PO30
CA23 FK19 IV13 KA26 LL22 LL72 PA22 PE21 PO31
CA24 FK20 IV14 KA27 LL23 LL73 PA23 PE22 PO32
CA25 FK21 IV15 KA28 LL24 LL74 PA24 PE23 PO33
CA26 G63 IV16 KA29 LL25 LL75 PA25 PE24 PO34
CA27 G83 IV17 KA30 LL26 LL76 PA26 PE25 PO35