Delivery Information

Orders placed before the applicable cut‑off time will be dispatched the same day (where required prescriptions have been signed accurately and in line with prescribing guidelines).

While over 99% of orders arrive the next working day*, delivery times are estimates and not guaranteed. We recommend ordering ahead of planned clinics to avoid disappointment.

Delivery times vary depending on courier — next‑day delivery is not guaranteed.

*Delivery to some remote and offshore locations may take longer than our standard delivery times. This includes parts of the Scottish Highlands & Islands, Northern Ireland, the Isle of Man, the Channel Islands, the Isle of Wight and the Isles of Scilly.

Delivery times may vary depending on the courier service selected (DPD, DHL or Royal Mail). If your order is time‑sensitive, please contact our Customer Services team before placing your order — we'll be able to advise you on the best option(s).

Delivery addresses cannot be amended once an order has been placed.

Where possible, 2 delivery attempts will be made on consecutive working days, Monday–Friday.

If you miss your delivery, please call our Customer Services team as soon as possible. We will do our best to rearrange your delivery for a third attempt where possible.

Unsuccessful deliveries will be returned to us*, our Customer Services team will reach out to discuss your options as soon as possible.

* Please ensure someone is available to receive your delivery. For cold chain products, if delivery cannot be completed and the goods are returned to us, they may need to be safely destroyed in accordance with our regulatory obligations and commitment to patient safety. In these circumstances, refunds or replacements cannot be provided for spoiled cold chain products.

A signature and delivery photograph may be required upon receipt.

Ensure you are present to accept delivery. Our orders cannot be left and must be accepted in person.

Occasionally delays may occur that are outside of our control. We recommend placing your orders as far in advance as possible of any planned clinic.

When placing your order, provide a mobile number and email address for the recipient. If using our Direct to Patient service, we recommend giving your patient's contact details for delivery notifications so they receive their delivery updates.

Download the DPD app for push notifications and regular updates on your delivery.

You will receive an email once our pharmacy has dispensed your order, with further details on how to track your order.

Please note: same day couriers do not provide tracking information. You can call our Customer Services team to request an update if needed.