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  1. Facial and Dermal Fillers

  2. Cannulas, Needles & Sutures

  3. Syringes

  4. Dr LEVY Switzerland

  5. Topical Anaesthesia

  6. Injectable Anaesthetic

  7. Examination Gloves

  8. Terms and Conditions of Sale

    Terms and Conditions of Sale - The Customer’s attention is drawn in particular to the provisions of UK clause 14 and/or Ireland clause 14.

  9. Home content V1

  10. FAQ: I have completed an order, but need to change something?

    A: You can amend an order right up to the point when it is signed (if prescription order). If you need to add something to your order, you can log into your order and add in the new products. You will also need to complete and pay for the order again, however your card is never charged until we approve the order. You cannot amend a prescription order that has been signed. If your order has been signed please contact Customer Services who can unlock your order and allow you to make the changes you need.

  11. FAQ: I cannot see the Sign button?

    A: Most probably because you are not a prescriber on the account, only registered prescribers have the functionality to sign an order. If you are a prescriber and cannot see the Sign button (pen icon) please contact customer services.

  12. FAQ: The e-pharmacy isn’t displaying correctly on my computer?

    A: The most common reason that the e-pharmacy website doesn’t display correctly on a computer is that the browser you are using is an old version. The e-pharmacy doesn’t display well on older versions of Internet Explorer, and is best viewed in IE11, Chrome or Firefox. Updating your browser to the latest version will probably solve this issue for you. You should always make sure that when you are downloading from the Internet you download from reputable sites and have the adequate anti-virus software running on your computer.If you are not using an older version and are still having issues you can try pressing CTRL F5 for a PC or CMD R for a Mac to force a refresh of your screen.

  13. FAQ: I’m trying to sign an order but have ‘insufficient signing rights’?

    A: You are seeing this notice because either the order your are signing, or the products you are signing for need to be signed by a Prescriber. Please call our Customer Service team on +44 (0)1481 736 837 who will be able to assist you further.

  14. FAQ: I have deleted order by accident, can I get it back?

    A: We can recover a deleted order for you and place it back into your order history. You do need to call Customer Services and we can assist you in getting the order back.

  15. FAQ: How do I add my patients?

    A: You can add patients to your account from the patients tab, or alternatively, you can add a new patient at the point of order when you select Add New Patient in the order builder screen. If you have lots of patients to add you can upload a .csv file of your patient data. Please download the sample template available to ensure your data is formatted and arranged in the correct manner.

  16. FAQ: Can I prescribe over different accounts?

    A: Yes you can. Our e-pharmacy allows a prescriber to be registered to a number of accounts. You will still be checked against the relevant medical bodies before you are approved on each account. You will also have a unique username and password for each account that you prescribe on.

  17. FAQ: What time are your last orders?

    A: We regularly keep processing orders for as long as we can, ensuring as many of our orders as possible are out for delivery the next day. If you have an urgent order please contact customer services and we will assist you where possible.Currently the time for our last orders on the e-pharmacy is 4pm for delivery next working day.

  18. FAQ: How do I re-order?

    A: From your order history you can click on the re-order button. This will duplicate the order you wish to re-order and open it in a new order page. Your order will retain all the previous order information and all prices and postage costs will be recalculated if they need to be. From there, you can then pay for the order and sign it as normal. You can also add to this re-order if you wish.

  19. FAQ: Can I see an order history?

    A: Yes. As you create orders in the e-pharmacy, your order history will be created. Over time your order history will give you a complete record of all the orders you have placed through the e-pharmacy. Currently it is not possible to add orders that you have made prior to being activated on the e-pharmacy. From your order history you can also chose to view an order, action orders needing attention, re-order and review previous orders. Your order history will also show you the status of any orders you have in the e-pharmacy informing you what stage in the process the order is and what you need to do next, if anything.

  20. FAQ: What are the delivery options from the e-pharmacy?

    A: The delivery options available on the e-pharmacy are the same as they have been previously. You can select from Royal mail, Couriers, Timed Deliveries and Saturday Deliveries on most items. Items that need to be kept refrigerated are generally not available for Saturday Delivery, however it can be arranged via Customer Services.You also have the option to click and collect from one of our 4 pharmacies based in London, Manchester, Dublin or Guernsey.