Dispatch & Order Processing Assistant

Healthxchange Academy Ireland | Competitive Based on Experience

Reference: DOA190121

An exciting permanent opportunity exists to join our small but developing team in our stunning offices located in Dublin 12. As part of a bigger privately-owned medical group we serve a discerning medical client base across Ireland and Europe.

If you have some work experience in a customer service or retail environment, are a team player who once trained can be trusted to get on with the job then this could be for you. Along with great communication and interpersonal skills you will have a positive, honest and open approach. Able to act with integrity you will adhere to company policies & procedures, apply good planning and organisational skills and deliver excellent customer service with high attention to detail.

  • Training on the job provided
  • Experience in the Microsoft Office Suite is essential; knowledge of Intact IQ an advantage.
  • Salary DOE
  • Calmount Business Park, Ballymount, Dublin 12
  • (40 hours/week) Monday to Friday 8.30am-5.30pm


To work alongside and assist the team in processing and dispatching orders, carrying out activities that lead to increased sales and maximise business opportunities and providing the best customer service experience

Responsibilities & Duties:

Order processing:

  • Inputting; recording and filing sales (order) information
  • Production of dispatch documentation and customer invoices
  • Picking and preparation of dispatched products for distribution
  • Maintain supporting administration
  • Ensure orders comply with all relevant regulations such as HPRA

General Support: Assist designated field-based sales & clinical colleagues and external partners as required

Customer support: deliver excellent service; answer queries face to face and by telephone and email

Event Management: assist in venue preparation and clearing down for Academy training events

Ad hoc: carry out ad hoc duties as requested

Skills required:

  • Client-focused Customer Service
  • Organised & accurate
  • Reliable completer finisher
  • Self-motivated
  • Professional, polished and with a positive attitude
  • Able to work calmly under pressure and to tight deadlines
  • Effective team player and willing to take direction
  • Excellent communicator
  • IT Skills
  • Microsoft office intermediate to advanced
  • Intact IQ – preferred but not essential
  • Printers, Fax and Outlook

Qualifications required:

  • Professional
  • Recent Graduate/graduate calibre, Leaving Cert. with good grades


Customer Service, self motivated, IT Skills